bitbola Privacy Policy
This page describes what we collect when you use bitbola and how we keep that data protected. We take your privacy seriously. We collect only the information necessary to operate our platform, process your payments, verify your identity, and comply with local law. We don't sell your data to third parties, and we don't use it for purposes beyond what we describe here.
Our privacy practices reflect our commitment to transparency. Every section below explains what we do, why we do it, and what rights you have. If you have questions about how we handle your data, contact our support team via email or live chat—we're available to clarify our practices.
This policy applies to all users of bitbola, regardless of location. However, your rights and our obligations may vary depending on your jurisdiction's data protection laws. We comply with applicable regulations in the regions where we operate.
What data we collect on bitbola
When you create a bitbola account, we collect your name, email address, phone number, and date of birth. We use this information to set up your account, communicate with you about your account status, and verify your identity. We also collect your IP address and device information (browser type, operating system) to detect fraud and ensure account security.
When you deposit or withdraw funds, we collect payment information—your bank account number, e-wallet details, or virtual account reference. We don't store full payment card numbers; we tokenize them so only the last four digits are visible in your account history. We also collect transaction amounts, dates, and payment method type. This information is necessary to process your deposits and withdrawals and to comply with anti-money-laundering regulations.
When you verify your identity (KYC), we collect a photo of your ID and proof of address. We use this to confirm you are who you claim to be and to prevent fraud. We store these documents securely and delete them after a retention period set by local law—typically one to three years after your account closes.
When you use bitbola, we collect information about your activity—which markets you view, which games you play, your betting history, your account balance, and your login times. We use this to personalize your experience, detect suspicious activity, and improve our platform. We also collect any messages you send to our support team so we can respond to your inquiries and resolve issues.
Data we collect on bitbola
- Account information: name, email, phone, date of birth, IP address, device details
- Payment information: bank account, e-wallet details, transaction history (tokenized)
- Identity verification: photo ID, proof of address
- Activity data: markets viewed, games played, betting history, login times
- Support communications: messages sent to our support team
How we use your data
We use your data for five main purposes. First, to operate bitbola—process your deposits and withdrawals, settle your bets, manage your account. Second, to verify your identity and prevent fraud. Third, to comply with law—anti-money-laundering regulations, tax reporting, and local gaming laws. Fourth, to communicate with you—account updates, support responses, policy changes. Fifth, to improve bitbola—analyzing user behavior to enhance our platform, markets, and games.
We don't use your data for marketing purposes unless you've explicitly opted in. We don't sell your data to third parties. We don't use your data to profile you for purposes unrelated to bitbola. If we need to use your data in a new way, we'll notify you and ask for your consent where required by law.
Third-party processors and data sharing
We share your data with third parties only when necessary to operate bitbola. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers) receive your payment information to process transactions. Our KYC verification service receives your ID and address proof to confirm your identity. Our hosting provider stores our servers and databases. These third parties are contractually bound to protect your data and use it only for the purposes we specify.
Our servers may sit outside your jurisdiction. If you're in Jakarta, Surabaya, Bandung, or Medan, your data may be processed and stored in other countries. By using bitbola, you consent to this international data transfer. We apply standard security measures to protect your data during transfer and storage.
We may disclose your data if required by law—for example, if a court orders us to provide information, or if local gaming regulators request data for compliance purposes. We'll notify you of such requests unless legally prohibited from doing so.
Cookies and tracking
We use cookies to remember your login status, store your preferences, and track your activity on bitbola. These cookies help us provide a seamless experience—you don't have to log in every time you visit. We also use cookies to detect fraud and prevent unauthorized access to your account. You can disable cookies in your browser settings, but doing so may limit bitbola's functionality.
We don't use third-party tracking pixels or analytics services that profile you across the internet. We track your activity only within bitbola, not on external websites.
Your rights and our commitments
You have the right to access your data. You can log into your bitbola account and view your personal information, payment history, and activity log. You can also request a copy of all data we hold about you by contacting our support team. We'll provide this within a reasonable timeframe, typically one to two weeks.
You have the right to correct your data. If your name, email, or phone number is incorrect, you can update it in your bitbola account settings. If you need help correcting other data, contact our support team.
You have the right to delete your data. You can request account closure, and we'll delete your personal information subject to legal retention requirements. Some data (transaction records, KYC documents) may be retained for compliance purposes, but we'll delete it after the required retention period expires.
You have the right to object to certain uses of your data. If you don't want us to use your data to improve bitbola or send you communications, you can opt out. Contact our support team to adjust your preferences.
We protect your data with industry-standard encryption and security practices. Your privacy is not negotiable.
Data security on bitbola
We protect your data using encryption, secure servers, and access controls. Your password is hashed so we can't see it. Your payment information is tokenized so only the last four digits are stored. Your ID and address proof are encrypted and accessible only to authorized staff. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
If we discover a data breach, we'll notify you and relevant authorities as required by law. We maintain cyber insurance to cover potential losses from security incidents. However, no security system is perfect—if you suspect unauthorized access to your bitbola account, change your password immediately and contact our support team.
Contact and complaints
If you have questions about our privacy practices, contact our support team via email or live chat. We aim to respond within one to three business days. If you believe we've violated your privacy rights, you can file a complaint with our support team or with your local data protection authority.
This privacy policy may change as we update bitbola or as laws change. We'll notify you of material changes and ask for your consent where required. Your continued use of bitbola after a policy change constitutes acceptance of the new policy.
Our services are available only where local law permits. Your privacy rights and our obligations depend on your jurisdiction's data protection laws. We comply with applicable regulations in all regions where we operate.